Development of a Mental Health Consultation Website Using the Waterfall Method (Case Study of Biro Psikologi Putra Tunggal)
DOI:
https://doi.org/10.33019/jurnalecotipe.v12i1.4548Keywords:
Blackbox Testing, Mental Health Consultation, System Usability Scale, Website Development, WaterfallAbstract
Mental health is an important issue that requires improved accessibility and efficiency in psychological services. Klinik Biro Psikologi Putra Tunggal, which serves various communities in Banyumas Regency, has a website as an information platform but does not yet support online consultation features. Therefore, this study aims to develop a web-based mental health consultation system to enhance the accessibility and effectiveness of psychological services. The system development follows the Waterfall method, consisting of analysis, design, implementation, testing, and maintenance stages, ensuring each phase is evaluated before progressing. The developed website includes user, service, and article management features for administrators; online and offline consultations by psychologists; as well as service booking and communication via chat rooms for patients. The system was tested using Blackbox Testing with descriptive analysis, yielding a feasibility score of 100%, Thus, the system is considered to be functioning properly and ready for deployment. The System Usability Scale (SUS) test showed that the new website scored 77.16, higher than the previous version, which only reached 69.5. With more comprehensive features, this website is deemed feasible and effective in improving the accessibility and efficiency of mental health services.
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